Privacy Policy

1. Introduction

This Privacy Policy explains how Yesilkoy Hair Center collects, uses, stores, protects, and processes personal information submitted through our website, online contact forms, WhatsApp, phone calls, email communication, social media channels, and other communication methods.

By using our website or submitting your information to us, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are

Yesilkoy Hair Center provides hair transplant, plastic surgery, dental treatment, accommodation, transfer, and patient support services for local and international patients in Istanbul, Türkiye.

Contact Information:
Yesilkoy Hair Center
Blok: B, Yeşilköy, İstanbul Wow Hotel,
34149 Bakırköy / İstanbul, Türkiye
Phone: +90 552 543 25 43
WhatsApp: Contact on WhatsApp
Instagram: @yesilkoy.tipmerkezi

3. Personal Information We Collect

We may collect the following types of personal information when you contact us or use our services:

• Full name
• Phone number
• Email address
• Country of residence
• Preferred treatment or requested service
• Messages submitted through our website forms, WhatsApp, email, or social media
• Appointment details and consultation requests
• Travel details, hotel preferences, and transfer information
• Photos, videos, or medical documents voluntarily shared by you
• Technical website data such as IP address, browser type, device information, visited pages, and cookies

4. Health and Medical Information

Some information you voluntarily provide may include health-related or medical information. This may include treatment history, photos of the treatment area, previous operation details, medical conditions, medication use, allergies, or other information relevant to your consultation.

We use this information only for consultation, treatment planning, patient support, appointment organization, and communication with relevant medical professionals where necessary.

5. How We Use Your Information

We may use your personal information for the following purposes:

• To respond to your consultation request
• To contact you by phone, email, WhatsApp, or other communication channels
• To provide information about hair transplant, plastic surgery, dental treatments, accommodation, and transfer services
• To arrange appointments, treatment planning, hotel accommodation, and VIP transfer services
• To provide patient support before, during, and after your visit
• To improve our website, communication quality, and patient experience
• To comply with legal, administrative, or regulatory obligations

6. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

• Your explicit consent when you submit a form, contact us, or voluntarily share information
• Taking steps before entering into a service relationship
• Performance of patient support and communication services
• Compliance with legal obligations
• Legitimate interests such as responding to requests, improving services, and maintaining communication records

7. WhatsApp Communication

If you contact us through WhatsApp or click a WhatsApp button on our website, your phone number, profile name, message content, images, documents, and other information you send may be processed for communication and consultation purposes.

Please do not send sensitive health information through WhatsApp unless you are comfortable sharing it through this channel.

8. Patient Photos and Visual Materials

You may voluntarily share photos or videos for consultation and treatment planning purposes. These materials are used only to evaluate your request and provide appropriate information.

We do not publish your photos, videos, before-after images, or personal materials for marketing purposes without your separate permission.

9. Sharing of Personal Information

We may share your personal information only when necessary and only with relevant parties such as:

• Doctors, dentists, nurses, medical staff, and patient coordinators involved in your consultation or treatment process
• Hotel, transfer, and travel support providers when required for your patient journey
• Technical service providers that help us operate our website, forms, hosting, communication systems, and appointment processes
• Authorized public institutions or legal authorities when required by applicable law

We do not sell your personal information to third parties.

10. International Patients

If you contact us from outside Türkiye, your personal information may be processed in Türkiye for consultation, communication, treatment planning, accommodation, transfer, and patient support purposes.

11. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve user experience, measure website performance, analyze visitor behavior, and improve our services.

Cookies may collect technical information such as IP address, browser type, device information, session data, and visited pages. You can control or disable cookies through your browser settings.

12. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no online transmission or electronic storage method is completely secure. Therefore, we cannot guarantee absolute security.

13. Data Retention

We retain your personal information only for as long as necessary for consultation, treatment planning, communication, patient support, legal obligations, and legitimate business purposes.

When personal information is no longer required, we may delete, anonymize, or securely archive it.

14. Your Rights

Depending on applicable laws, you may have the right to:

• Request information about whether your personal data is processed
• Request access to your personal data
• Request correction of inaccurate or incomplete personal data
• Request deletion or anonymization of your personal data where legally applicable
• Object to certain processing activities
• Withdraw your consent where processing is based on consent
• Request information about third parties to whom your personal data has been transferred

To exercise your rights, you may contact us using the contact details provided in this Privacy Policy.

15. Third-Party Links

Our website may contain links to third-party websites, social media platforms, WhatsApp, hotel providers, or other external services. We are not responsible for the privacy practices, content, or security of third-party websites or platforms.

16. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children without appropriate parental or legal guardian consent.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

18. Contact Us

If you have any questions about this Privacy Policy or how your personal information is processed, you can contact us:

Yesilkoy Hair Center
Blok: B, Yeşilköy, İstanbul Wow Hotel,
34149 Bakırköy / İstanbul, Türkiye
Phone: +90 552 543 25 43
WhatsApp: Contact on WhatsApp
Instagram: @yesilkoy.tipmerkezi